BTS Ugly Sweater HDN1941NVH

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

PROCESSING TIME:

• STANDARD PRODUCTS: Our general processing time is 2 – 5 business days in regular seasons. This may extend during holiday seasons.
• SPECIALTY PRODUCTS (INCLUDING SLEEVELESS JACKET AND SHOES): Due to intricate detailing and quality checks, these items require a longer processing time of 7-10 business days. We appreciate your understanding as we ensure the highest quality.

SHIPPING TIME

Shipping time varies by location and shipping option including:

- Free Shipping

- Shipping with Insurance

Shipping time varies by location. These are our estimates:

REFUNDS (IF APPLICABLE)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at [email protected] with a photo of the product you received along with detail shots you wish to include.

We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.